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April 1st, 2016 at 07:24 am

So I logged into the bank account today expecting to see a zero balance on the mortgage, and instead it said we owed $19,000 and a payment was due today!!

I looked at the transaction history and they had reversed our last four payments. And, that money wasn't in my checking account, so it was as if all my money had vanished.

So I almost had a heart attack, and worse, I had to wait a whole hour before the customer service line opened for business. Gah!

I cleaned the house to pass the time.

So, after 20 minutes navigating the phone tree and getting transferred around to the mortgage department, I was told:

Yes, they did receive my cashiers check for the pay off amount

Yes, the loan will be paid off today.

They reversed the last few payments because they found an error in how they allocated the money between escrow, etc., and had to reverse them back to the error to correct them.

They assured me this was all a blip in the process and there's nothing to worry about.

I'm trying to play it cool. But gah. How can I not worry????????

12 Responses to “Stress!”

  1. jokeabee Says:

    Yikes! That is NOT how I would want to start my morning. I'm glad it's all on their end but still, how stressful!

  2. starfishy Says:

    yikes! hope it all gets resolved soon so that you can breath a sigh of relief...and start celebrating!! Smile

  3. ceejay74 Says:

    Yuck! Nasty shock. Don't worry--you'll be celebrating soon, and us along with you!

  4. Petunia 100 Says:

    I have had a mortgage payment reversed and then re-applied before. There was a day in between, so if I had looked and noticed, I would have been stressed too. But as it happens, I did not notice until later.

    This will all be history tomorrow. Smile

  5. creditcardfree Says:

    I'm sure it will work out, but yes, I can see that be very frustrating!

  6. Dido Says:

    Sorry you had the stress, but I'm betting it will all be for naught. Hope you get to see that zero balance this weekend!

  7. CB in the City Says:

    OMG! I would have had a heart attack!

  8. snafu Says:

    Yikes, What is going on with financial institutions that have become totally incompetent in the most basic transactions. I think I'd be making a horrible fuss with their management and executive suite. I'd fuss it on every blog and outlet I could think of. What frosts me is that if it is the consumer that makes an error, there are penalties galore. Do you trust any of their figures? Over the period of your mortgage how many errors were unidentified? What can this institution do/offer to ameliorate your distress?

  9. MonkeyMama Says:

    That's a nasty April Fools!

  10. ThriftoRama Says:

    The balance now says zero. I think I can finally breathe!

  11. FrugalTexan75 Says:

    Thrift - Thanks for giving me another reason to NOT have someone else managing my escrow money. Smile Glad it is all worked out now!

  12. My English Castle Says:

    Oh man--they should send you some certificates for calming tea or a spa visit. What a relief from unnecessary stress.

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